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We are unable to store your image at this time Report abuse

LocalMapKahuna
Level 1
11/2/11
Topic of your question (reviews, categories, duplicate listing, etc.): Adding Image From Web Error

Same issue. Trying to add images that meet Google guidelines from the site panoramio. Have tried different browsers, different links, different listings, different terminal locations. NONE Are Adding photos from the web and all are giving the response, "We are unable to store your image at this time" - Google Please assist.

Best answers

vanessagene
Google Employee
1/12/12
Best answer - vanessagene (Google Employee) Go to this answer
All: We're working on long-term changes to photos and photo uploads. It's going to be awhile, so in the mean time, I strongly suggest you upload photos via your listing and manage them from your Picasa Web account.
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Replies 1 - 39 of 39

Nyagoslav.
Top Contributor
11/2/11
There seems to be some bug when you try to add photos using a link from another site. I will refer this to Google's attention.

Best regards,
Nyagoslav
OptiLocal
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Nyagoslav.
Top Contributor
11/2/11
On a second thought - could you provide the link(s) to the photos you are trying to upload?
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LocalMapKahuna
Level 1
11/2/11
At this point it is any link for any photo - even if i just pull a link from Google images. Have you tried to upload a file to listing this way and do you get an error?
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Nyagoslav.
Top Contributor
11/2/11
It seems to be a widespread problem currently. Are you experiencing it only with photos from the web, or also when you try to upload photos from you device (desktop, mobile, etc) too?
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LocalMapKahuna
Level 1
11/2/11
Only with photos from the web. I can do a manual upload but I wanted to add them from the web for optimization. I noticed this last Friday and was hoping it was an isolated incident or that Google would correct the problem themselves. Any idea when they will have the issue resolved?
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Nyagoslav.
Top Contributor
11/2/11
Kahuna, what do you mean by "to add them from the web for optimization"? Adding photos via your PC or via the web is practically the same in terms of optimization or ranking.

I will refer the problem to Google.
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LocalMapKahuna
Level 1
11/3/11
When I add them from the web i can geo tag them and have my business listed on other great Google owned sites like Panoramio.
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Nyagoslav.
Top Contributor
11/3/11
Yes, adding and geo-tagging photos on Panoramio, Flickr, etc does help. But adding them to your Place page directly via your dashboard does not really help. Or at least there is no difference depending on the way you upload them.
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speedfrog
Level 1
11/10/11
LOL, Dave I should have known you would be all over this already.  Nyagoslav... is there a fix coming for this?  It is getting to be quite a stumbling block.  There is a big difference between the traction gained by adding from PC as opposed to from sharing sites.  This has only just started being a problem so I am hoping there will be a quick turn around on this?  Thanks.
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Nyagoslav.
Top Contributor
11/10/11
Google have been informed about the problem and they claim to be working on resolving it. No time frame unfortunately.
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speedfrog
Level 1
11/12/11
Thanks Nyagoslav,

Appreciate the word back.  Have a good day.
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speedfrog
Level 1
12/7/11
I guess there really is "no time frame" LOL.  A month later and still not working.  Can't figure out why small business owners, who don't have the free time we do to spend in these forums, get so frustrated.  Go figure!
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Catalyst eMarketing
Top Contributor
12/7/11
I've had the problem too, just trying to upload pics directly from the client site. It is frustrating, but hopefully a fix will be coming soon.

Linda Buquet
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PSWEB
Level 1
12/10/11
Nyagoslav, I am also having this problem, but I wanted you to know that it happens whether I try to upload a photo from my computer OR simply give it the URL of an image online. If I do the former, it tells me in my GP Dashboard that I "have uploaded 1 of up to 10 images for this listing" but there is only a photo placeholder showing up in the Dashboard. If I give GP the URL of an online image from my website, I get the "We are unable to store your image at this time" error.

I hope this extra info will help Google find a fix sooner. This really sucks.
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nialage
Level 1
12/13/11
Does anyone have any further news on this, I am suffering the same problem, pics from both flickr and picasa web aren't working via the upload link in places pages. Very frustrating as so much work goes into optimising the images. Every other site gets the benefit just not Places pages. Boring.........
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PSWEB
Level 1
12/13/11
Hello Nialage, I did notice that if I upload the images from my computer, ignoring the "We are unable to store your image at this time" warning, and then gracefully log out, that the images are all there when I log in an hour or so later. It's not perfect but at least it worked for me this time. I hope it works for you also.
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vanessagene
Google Employee
12/14/11
We know you're having trouble, and we're working on it -- but in the mean time, if you're having trouble uploading your photos via the Places dashboard, use the photo upload tool via the listing itself, and manage them via your Picasa web album.

- Vanessa
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nialage
Level 1
12/14/11
Will the geo tags and other information still remain with the images?
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johnrob239
Level 1
12/15/11
still having the same problem here also. i can upload from my computer but i can't upload from online picture source. But in the mean time you can right click on the image and choose properties for that image. then click on details for that image. then you can add a title, tags, description etc. not as good as picture source but it works. I've been using this way for some time.
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BlueMarlin30
Level 1
12/17/11
Any idea on when this will be fixed, before 2012?
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AlainBron
Level 1
12/30/11
Any chance to have the functionnality of uploading  from a website working ?
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nialage
Level 1
1/5/12
Any news yet, this lack of functionality is letting me down considerably
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klaughlin.od
Level 1
1/6/12
I've been having this same problem for 3-4 months now.  Created a place for my new business but seems impossible to upload photos.  I've tried directly from two different computers, resizing to very small, also with the URL from my website, but nothing works.  Doing it from the places page where I have to be logged in to manage my info.
Come on Google!  Can we get this fixed?  It's been months!
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WPBVintage
Level 1
1/6/12
By any chance... In some weird way... Is it SOPA related? Surely there is some sort of an explanation for not being able to upload images for 3-4 months from a URL?
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afurzmom
Level 1
1/11/12
Same problem here. This is nuts! I see this has been going on for months. :o(
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OmWeb
Level 1
1/11/12
Has this still not been resolved. Is anyone working to fix this problem? How How long has this been a problem?
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vanessagene
Google Employee
1/12/12
Best answer - vanessagene (Google Employee)
All: We're working on long-term changes to photos and photo uploads. It's going to be awhile, so in the mean time, I strongly suggest you upload photos via your listing and manage them from your Picasa Web account.
6 of 17 people found this answer helpful. Did you? Sign in to vote. Report abuse
Catalyst eMarketing
Top Contributor
1/12/12
Thanks for giving everyone an update Vanessa!

Linda
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Bennets Appliance
Level 1
1/14/12
I do not see any answer to my photo question. But, when a photo is uploaded and they say it has to be approved? How in the world can Google possiblely hire enough persons to look at all the photos uploaded all over the world? This is nonsense and should be stoped.

Or I upload the same photo to one of our store locations but Google will not allow on the other location? What seems to be the problem?
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Bryan-1HotProperty
Level 1
1/19/12
@ Vanessa, how do you manage Places images from Picassa?
The issue is we want to upload geo-tagged images to our Places listing.
Can this be accomplished from Picassa? or edit the places images from Picassa?

Thanks.
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Rose91942
Level 1
1/31/12
@Vanessa,  I have the same question as Bryan. How do you manage Places images from Picassa?
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vanessagene
Google Employee
2/1/12
@Bryan and @Rose: Here's a Help article on it:



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Sara Garrison
Level 1
2/2/12
@Vanessa, I have a client that has manually uploaded photos on all of their listings as a result of this photo bug (500+ locations). However, we want to update the data on the listings via bulk feed by uploading a new data file as a "replace." Would this cause the photos that my client has so painstakingly added one by one to be stripped off the listings? If so, is there any way to avoid the photos being lost?

I would truly hate for their efforts to have been wasted, but we do need to update the listings via bulk feed.

Thanks,
Sara
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NJPTstuidos
Level 1
2/4/12
@vanessagene, first of all, thanks for your help with the issue.

The help tutorial that you just posted is very useful for geotagging our images using the picasa interface.  However, once the image has been GeoTagged, we need to get them onto our places page! 

Once I have geotagged the image in Picasa, what's the next step?
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NJPTstuidos
Level 1
2/4/12
Oh and one more thing... I followed the instructions that you gave earlier pertaining to uploading images via the listing itself.  I see where those have now ended up on my picasa web album, in their own little spot titled "photos for google maps". 

This is a really good sign, but I guess now they have to be approved?  If it's up to me to approve them, please let me know how I can do it. 

Otherwise, until this image problem has been fixed, I assumed that it would be best to just upload the images from my hard drive.  Should I delete the images that have been uploaded so that there is room for the ones that are pending approval?

I would love to have nothing but Geotagged images posted, I don't want my current images to get in the way of that happening. 

I think any advice that you could give in this respect would really help all of us. 
Thanks for your time!
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Kevin Toft
Level 1
2/5/12
@vanessagene thanks so much for helping us all out. I'm having the same issue as @NJPTstuidos! Please help, and thanks again!
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Greenlifestore
Level 1
2/19/12
Why is this not fixed yet??? I can not upload my store images!
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drees5761
Level 1
2/28/12
This seems to be taking forever to solve..any idea as to when, i want to upload images from Panoramio because they are optimised but it still wont let me.
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jeff 3467
Level 1
3/12/12
I have tried photo-bucket, Flicker and Google's own picture album Picassa but still get the Google Maps error: We are unable to store your image at this time. I have also tried this over several months at different times and on different browsers but continue to get the same error message when trying to load images from the web on to my Google Places business page.

I have also changed my category listing and save it yet defaults back to something Google likes instead. I have attempted to do this multiple times but keeps changing back to Karaoke Bar. I have clicked on the email me when listing is reviewed that was 10 days and still no change.

I love Google Places just please fix these issues!
Jeff
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